Please list at least and explain 5 pros and 5 cons to going

Please list at least and explain 5 pros and 5 cons to going to a self-serve kiosk system in either a restaurant or hotel front desk (think about if you like using the self check out in the grocery store or not). Do you think this is a good or bad idea and why?

Solution

Pros:

Reduces Cost

The paramount thing about computerized customer service is that its cost drops over the period of time because unlike staff, businesses won’t have to keep paying the machines. Reduces hiring cost and ultimately decreases customer complaints and this significantly decreases the ticket volume and cost, as it eliminates the repetition of work.

Swift Checkout

The main advantage of automated checkouts and self-service assistance is that it allows customers to make faster checkouts. The capable payment system of this service has allowed customers to escape from long queues, particularly during max out service hours and holiday season, when the arrival of shoppers increases. Therefore, triumphant retailers that are looking to reduce customer wait time and checkout lines are installing more self-service kiosks at their stores.

Increases Revenue

With automation or self-service capability, enterprises can improve their revenue flow too, since it allows them to have fewer employees to pay. In addition, when a faster automated kiosk or maintain replaces slow-moving manual processes, existing consumers of a business can order products or services at a much faster pace.

Enhances Customer Retention

It also proves pretty valuable for a business when it is looking to enhance customer retention.

Increases customer satisfaction:

Swift service makes it easy for the consumers to order a product or service and which considerably boosts their satisfaction.

Cons:

No Emotional Connection

Many consumers are still not fairly pleased with automated or self-service. One main cause behind it is that people are not capable to expressively connect with the machine. They do not get any individual attention and they cannot have a convergence with the machine as they enjoy with customer service representatives.

Difficult to Use

An ordinary problem with the automated service is that mostly favorable tech savvy consumers and they only can use them easily. Individuals, who have no knowledge of using a self-service kiosk, can face a lot of difficulty. Particularly, they require assistance or when bar codes are not scanning properly.

Can’t Resolve Complex Issues

The bad thing about utilizing automation service is that it cannot solve complex issues for consumers. For example, even customer’s credit card is charged and they will remain unaware of it. Most of all, it’s not possible for workers to keep a close look on every consumer transaction on self-checkouts, which raise the chances of theft.

Costly Installation

The installation of automated system is very expensive. Company’s owners with limited budgets cannot even think about installing such equipment because apart from installation expense for workers, or else workers won’t be able to handle the machine properly.

Maintenance costs are high:

The record of expenses doesn’t end here, as company’s owners also have to bear the toll of regular maintenance charges, once the automated system is set into place.

2)

Grocery stores can have a self service kiosk, if the grocery store is big enough to handle the expenditure for installing it. Hence it is not fit for the smaller or budgeted retail chains.